Recent Posts

Emotional Impacts of Fire Damage

12/3/2019 (Permalink)

Aftermath of a fire in kitchen soot damage throughout Let SERVPRO help you recover from this type of disaster

A fire or smoke damage can be very stressful event for any property owner. Physical damage can have enormous monetary impacts but those usually pail into comparison to the emotional impacts. This is where SERVPRO can help! Fast mitigation is the key to controlling damage, while reducing downtime and recovery costs. Here at SERVPRO® of Salem/Plaistow, understand how disruptive fires can be for business & home owners. Our service response guidelines can help prevent fire damage from creating long-term problems and lastly emotional scars.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is unique, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and years of experience to restore your property after fire and smoke damage.  SERVPRO® of Salem/Plaistow will always treat you, your family, tenants and treasured items with care and respect.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – (603) 893-9700

Cold Temps can Bring New Troubles

11/19/2019 (Permalink)

Snowy commercial walkway that has been shoveled Prepare your home and business before the weather becomes unpredictable!

With the holiday season upon us, this brings laughter, joy, and a lot of frigid weather! Freezing temperatures can bring burst pipes, puffbacks, ice dams, and even the dreaded flu. You’re in luck as there many things you can do to help prepare your home and/or business for all winter throws at us.

Getting your home ready:

Keep cabinet doors open during times of extreme cold so warm air can move around pipes.
Keep a slow flow of water coming through faucets especially if they run through unheated or exterior areas of your home.
Ensure all your gutters are clean and secure. Leaves and debris can accumulate in gutters which could lead to roof problems and water damage like ice dams.
Get your furnace serviced! Proper maintenance of your furnace can help reduce the risk of puffbacks.

Preparing your business:

Inspect your business property for downed tree limbs and branches these can cause personal injuries.
Check walkways and parking lots for proper drainage to reduce flood hazards.
Inspect all handrails, stairwells, and entryways to address and correct potentially slippery or hazardous areas.
Install mats or non-slip surfaces and post caution signs where water could be present.
Contact your local Sales & Marketing Representative at SERVPRO® of Salem/Plaistow and ask about starting and Emergency Ready Profile (ERP) for your business. Click here to learn more about the ERP.

Why Restoration is King

11/19/2019 (Permalink)

Restore V Replace written over a picture of carpet begin cleaned Don’t rip out what SERVPRO can SAVE!

Our goal at SERVPRO® of Salem/Plaistow is to save as much of your impacted property as possible, on every disaster. When assessing damage to your home or business after a fire, flood, storm, etc., our team will determine what can be cleaned and saved, such as furniture, contents, and structural materials. This allows you as the business or home owner to get your life back faster and with much less interruption.

Why restoration?

Restoration is much more cost-efficient than replacement. Sanding and refinishing our original hardwood floors will have a lot less impact on your wallet versus having to replace that floor and lose the original charm.

Offers you peace of mind. Many items cannot be replaced, such as important documents, antique furniture, and family heirlooms. SERVPRO® of Salem/Plaistow always walks through the property right from the start to ensure that old worn out teddy bear gets the treatment it needs to bring to back to preloss condition!
Saves time. No one enjoys having their kitchen or bathroom torn apart. Let SERVPRO restore!
It’s the preferred method of insurance companies. Insurance policies often have limits that cap the amount of a claim.
Better for the environment. Everything that is ripped up and taken away needs to go somewhere.

If you find yourself in the middle of disaster, our trained, certified professionals are just a phone call away. We are available 24/7/365 and we work with your insurance company to manage the process and paperwork. SERVPRO® of Salem/Plaistow would love the opportunity to work with you to make it “Like it never even happened.”

Why Restoration is King

11/19/2019 (Permalink)

Restore V Replace written over a picture of carpet begin cleaned Don’t rip out what SERVPRO can SAVE!

Our goal at SERVPRO® of Salem/Plaistow is to save as much of your impacted property as possible, on every disaster. When assessing damage to your home or business after a fire, flood, storm, etc., our team will determine what can be cleaned and saved, such as furniture, contents, and structural materials. This allows you as the business or home owner to get your life back faster and with much less interruption.

Why restoration?

Restoration is much more cost-efficient than replacement. Sanding and refinishing our original hardwood floors will have a lot less impact on your wallet versus having to replace that floor and lose the original charm.

Offers you peace of mind. Many items cannot be replaced, such as important documents, antique furniture, and family heirlooms. SERVPRO® of Salem/Plaistow always walks through the property right from the start to ensure that old worn out teddy bear gets the treatment it needs to bring to back to preloss condition!
Saves time. No one enjoys having their kitchen or bathroom torn apart. Let SERVPRO restore!
It’s the preferred method of insurance companies. Insurance policies often have limits that cap the amount of a claim.
Better for the environment. Everything that is ripped up and taken away needs to go somewhere.

If you find yourself in the middle of disaster, our trained, certified professionals are just a phone call away. We are available 24/7/365 and we work with your insurance company to manage the process and paperwork. SERVPRO® of Salem/Plaistow would love the opportunity to work with you to make it “Like it never even happened.”

Is your Business Prepared and Ready?

11/13/2019 (Permalink)

Screenshot of SERVPROs ERP mobile app Helping business owners protect their business, from the palm of their hands.

Water Damage occurs as your business at 5pm on a Friday; do you know where the water shut off is, do your employees? If the answer is no, SERVPRO® of Salem/Plaistow can help!

An Emergency Ready Profile® also referred to as an ERP, is a no cost solution offered by SERVPRO® of Salem/Plaistow to all business owners in and around the Salem/Plaistow area. It contains significant information needed in the event of an emergency, and helps ensure your business gets back up and running fast!

Preparation is crucial for making it through any size business interruption whether it is a small water leak, large fire, or a burst pipe that flooded your business over the long holiday weekend. No one ever wants to think about these events and they usually happen at the most unfortunate times. However, forecasting for such disasters can save you a lot of time if you ever find yourself knee deep in waste water. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize any “down time” to your business.

When fire and water cleanup is needed, getting help is now quicker and easier using the SERVPRO® Ready Plan App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile® containing critical facility information to help speed up response time.

Simply Fall Preparation Tips

10/30/2019 (Permalink)

tree line path with beautiful fall foliage Stay safe and happy this fall season.

15 Simple Fall Preparation Tips

The cooler mornings and nights mixed with warmer days makes for wonderful color changes in New England. While you are out leaf peeping, enjoy cider donuts, and picking pumpkins your home will also need some attention to ensure its ready for the cold on the horizon. The weather can change quickly, and a bit of preparation now could save you from aggregation and costly repairs later.

Below are 15 items for you to consider when preparing your home for fall.

  1. Reprogram the thermostat
    Keep the house warm when people are active, but don’t be afraid to lower the temperature when the family is sleeping or at work/school for the day.
  2. Remove air conditioner(s)
    If you do not have the luxury of central air conditioning, be sure to remove any window units you placed in the windows over the hot summer. This will eliminate the cooler air from entering your home causing your heating source to work harder.
  3. Close the pool
    If you have a pool and close it when the temperature drops, schedule a service or if you are handy, buy the supplies and do it yourself.
  4. Clean your furnace and replace the filters
    Check your furnace for soot, and pilot light health. This is also a great time to switch out your filters; clean air is important when the house is closed for winter.
  5. Inspect your fireplace and have it cleaned
    If you have a fireplace and plan on using it as the weather turns colder, have your chimney cleaned and inspected by a professional.
  6. Insulate your pipes for the winter
    As temperatures drop below freezing, standing water in your pipes can start to freeze. By adding foam covers you can help insulate and protect your pipes.
  7. Clean and prepare your outdoor furniture
    Clean and store seasonal outdoor furniture in a safe place. Cover with a tarp to protect it from snow, ice, and cold. If you have removable cushions, consider storing them indoors to help them last longer.
  8. Check your water heater
    Your water heater has a lot of work to doin fall and winter. If you haven’t inspected your water heater lately, it may be time to clean it out or have it serviced. Overtime, it can get loaded with sediment, or other problems may arise that reduce its efficiency.
  9. Prepare your entryway for mud and snow
    Having a place to store wet jackets and boots is a way to ensure it won’t make it into the house, causing more cleanup work for you.
  10. Inspect your rook for leaks
    There is nothing worse for a homeowner than a leaking roof. To help keep small issues from turning into bigger disasters, inspect your roof using binoculars, to check for damaged or missing shingles. Also make sure your gutters are flowing freely of sticks and leaves.
  11. Check your walkways and foundation
    Damaged walkways, driveways, and steps are a hazard year-round, but their dangers are compounded when the weather turns cold and icy. Fixing problems in the fall is also critical to preventing bigger. More expensive headaches come springtime.
  12. Check windows and doors for drafts
    Remove screens and replace with storm windows/doors if you use them. Check seals around all doors and windows and caulk/insulate if necessary.
  13. Organize the shed
    Move summer items to the back and winter stuff up front for better access. Doing this early will be helpful if snow or ice show up sooner than expected.
  14. Leaf removal
    Rake and remove leaves from the yard in the fall to help save you a step in the spring. Check with your local city or town for requirements and pick up schedules.
  15. Turn off outdoor faucets and store hoses
    Disconnect and drain any outside hoses you have used over the spring/summer to water gardens and lawns. Shut off exterior faucets to help prevent frozen pipes if a deep freeze were to occur in your area.

We at SERVPRO® of Salem/Plaistow hope you find these tips helpful.

Speeding up Mother Nature

10/21/2019 (Permalink)

SERVPRO Crews Drying Out Residential House SERVPRO Crews Drying Out Residential House

So often we hear “Can’t control Mother Nature;” But what if you could speed up the process of drying when your home or business suffers an unfortunate event such as water damage from putting out a fire or burst water pipe. Did you know there is an actual science behind the process of drying? Before reaching for the towels, a mop, and a few fans, read on to learn more about this process.

Psychometrics is essential to restoring a water damaged structure to it preloss condition. The SERVPRO® of Salem/Plaistow professionals are trained in this science of drying and follow strict industry approved standards to help lower the chances of secondary damages. We will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What does it mean to “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material, but only if the air is drier. The problem here is nature often takes too long and secondary damages may occur while the building is drying out.

Thankfully, the SERVPRO® of Salem/Plaistow professionals have the tools and equipment to help Mother Nature along to dry tough to reach places, hardwood floors, inside walls, and so much more. Using state of the art monitoring equipment and a proven scientific process we help speed up the drying process in your home or business. With the help of technology and our proprietary tool DryBookTM Mobile, you have the ability to know exactly where your property is in the drying process. 

The bottom line? SERVPRO of Salem/Plaistow has the professional training and equipment to help make it “Like it never even happened.”

What to do when your home or business suffers a sewage damage

10/21/2019 (Permalink)

Standing dirty water going down a small pipe. Clogged pipes can cause a big issues to your home or business.

Sewage backups and black water intrusions are more than nasty, smelly, deposits. These damages also introduce harmful microorganisms into a structure. The SERVPRO® of Salem/Plaistow Professionals remove sewage, contaminants, and moisture, disinfecting as they clean.  

 If you find yourself in a situation where a sewage backup is in your home or business, here are a few tips to consider before starting cleanup. 

Do:

  • Avoid all contact with sewage and items contaminated by sewage. 
  • Wash your hands thoroughly after contact with contaminated items. 

Don’t:

  • Spread contaminated water by walking unnecessarily on damages or wet areas.
  • Turn on HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants. 
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas. 

Be sure to call the Professionals at SERVPRO® of Salem/Plaistow at 603-893-9700. We are recognized as a leading restoration provider by hundreds of insurance companies. We offer fast and reliable remediation services to residential and commercial property owners. 

The Do’s and Don’ts of Water Damage

10/2/2019 (Permalink)

Burst copper pipe Know how to protect your home or business!

Water is a vital element to our survival. We drink it, need it to shower and, to water our plants. We use it to wash clothes, clean bathtubs, and flush waste down the toilet. Just like when the power goes out, if we don’t have access to water, we are lost. 

There as so many ways water can damage your home. A washing machine might overflow, a water heater might break, or a leaky pipe from the bathtub that has been slowly dripping for years has finally sent water gushing through two floors in your home. Now what? 

Below are a few clean water do’s and don’ts to help put you at ease and limit the amount of damage. Do:

  • Shut off water at the source if possible. If not, contact a qualified party as soon as possible.
  • Turn off circuit breakers for wet areas only when access to the power source is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting. 
  • Wipe excess water from wood furniture after removing lamps and tabletop items. 
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. 
  • Remove to a safe, dry place, any paintings, art objects, computers, documents, and other materials that are valuable or sensitive to moisture. 
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.

Don’t:

  • Enter rooms with standing water where electrical shock hazards my exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water.
  • Leave books, newspapers, magazines, or other colored items on wet carpets to cause staining.
  • Leave oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

We at SERVPRO® of Salem/Plaistow are available 24/7 for emergency services. Call us at 603-893-9700 to schedule your no obligation quote today.

Meet Our Crew: Ralphie

9/24/2019 (Permalink)

Employee photo in front of orange and green banner Ralphie has a strong work ethic and is able to take charge of new jobs.

Rafael (Ralphie) Marquez is a Crew Chief with ERVPRO® and has completed our rigorous Employee Certification Training Program, the IICRC's Water and Fire Training along with the Mold Remediation course. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Ralphie has a strong work ethic and is able to take charge of new jobs. He has been working with SERVPRO for three years. Ralphie's family includes his mom and two sisters. When not at work, he enjoys playing various sports.